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Terms and Conditions

Our Guarantee

Thanks for choosing Keto On Bakery. We will provide low carbohydrate treat(s) in a timely manner as specified on the website, the invoice or contract. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. 

Allergy Disclaimer

Please be aware that while we use all gluten free ingredients in our baked goods, we do not operate in a certified gluten free kitchen. Although we have strict sanitation processes in place to prevent cross-contact there is a risk of the presence of an allergen.

Colorado Cottage Food Producer Disclaimer

These products were produced in a home kitchen that is not subject to state licensure or inspection and that may also process common food allergens such as tree nuts, peanuts, eggs, soy, wheat, milk, fish and crustacean shellfish. These products are not intended for resale.

Care, Handling and Storage

We are not responsible for any damage to baked goods after pick-up or delivery. Our desserts are baked fresh weekly and our ingredients do not contain preservatives. Store bakery items in an airtight container in the refrigerator for up to 3 days and in the freezer for up to 3 months. Let cakes come up to room temperature for the best flavor.

Payment and Refund Policy

Full payment is required at the time of order, since bakery items are made fresh.

Keto On Bakery guarantees your satisfaction with our bakery items. If you are not completely satisfied with our baked goods, please contact us immediately at 970-658-0805 or jen@ketoonbakery. We will work with you to provide a replacement, issue a store credit, or process a refund.

Delivery and Shipping Terms

Keto On Bakery offers shipping within the state of Colorado as well as local delivery and pickup in Fort Collins. 

Colorado Shipping on orders is available outside of the hot summer months to ensure product quality. Shipping orders are mailed out Tuesdays or Wednesdays via USPS Priority Mail and are typically delivered within 2 business days.

Fort Collins contact-free deliveries occur each week on Wednesdays and Saturdays.

Fort Collins pickups occur on Wednesdays between 5:00 and 5:30 pm and Saturdays between 11:00 and 11:30 am at the east end of the King Soopers parking lot at 2325 S. College Ave in Fort Collins.  Please see our "How It Works" page for more details.

If the customer or customer representative does not show up during their scheduled pick up time, the customer may elect to have the order delivered within Fort Collins for a $5 fee or may collect their order at the next available pick up window. If the customer does not respond to our notification of a no-show pickup within 48 hours, Keto On Bakery reserves the right to resell or discard the order.

Photographs and Marketing

We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.